UNRIVALED Uses

Customer Focus & QFD

Customer segmentation

Qualitative Surveys for Voice of Customer Gathering

Quantitative Surveys for Voice of Customer Ranking.  KANO and AHP Pairwise Comparisons included.

Benchmarking and Competitive Assessments

Lower your travel budget with virtual QFD team meetings.  Webmine lets you do the matrix from any web browser

Lost or key account follow-up
Marketing effectiveness

Project follow-up

Employee Feedback

Employee satisfaction

Evaluation of procedures

Evaluation of training courses

Exit surveys

Change management

Management reporting

eCommerce

Route website visitors to the right site content based on survey responses

ASK US ABOUT: 

" On the Fly", Answer-Driven, Online eProposal Generation

Matching Website Visitor's Needs to your Product Line

Team Consensus

A great way to achieve consensus is through Webmine's Forced Tradeoffs/Pairwise Comparison ability.  Individual's ratings are merged and the "team" point of view is revealed.

Team members can rate project priorities from anywhere on the globe

Get feedback reports based on any categories that you define (e.g. Title, State, Company etc.)

Great for executive steering committees and strategizing

Decision Making

Find the best alternative:  enter your criteria then the alternatives.   Take the automatic tradeoff questionnaire.  Webmine shows the alternative list in "Best Choice" order. 

Compile pairwise comparison
entries from multiple respondents
CORE Benefits

Speedier Six Sigma - DFSS

Get the "Voice of Customer"

Discover WOW Factors

Surveys in Record Time

Focus QFD's Fuzzy-Front-End

Make Better Decisions
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No CODING . . . No hassles.

Become more interactive with your customers and employees.  WEBMine makes it happen.  The power of the web is here to stay, why not use it to "mine" for the "pearls of wisdom" which can be gathered from the members of your market. 
 

Need to develop a better product or service? 

Use WEBMine to survey the marketplace to understand their needs better.  Then, send the list of needs to QFD Designer and you've achieved unrivaled customer feedback.  If you wish, you can even export the data to a spreadsheet like Microsoft Excel or any other software that accepts data in the comma separated variable (CSV) format.
 

We do the hosting; no need for additional hardware or software! 

You can use WEBMine for all kinds of assessments including; ISO9000, Sarbanes-Oxley, Leadership, Lean Manufacturing, Customer Feedback etc.  You can even great Voice surveys using VoiceXML and it works great if you're building a kiosk.
 

Features & ScreenShots

WEBMine brings you unparallelled power to Discover your Voice of Customer.

SIMPLE TO USE

Build It - Get Survey's Online in Minutes!

You define the look and feel:  add logos, graphics, weblinks (URLs), color scheme etc.

Enter questions in batch format or individually, even format using HTML

Amazing!   Branching of questions (skip patterns) done with simple Drag & Drop

Select any Answer Type (e.g. Multiple Choice, Text, Numeric, Grid/matrix, Rank etc.)

Test with a click

Publish It - Send it to anybody, anywhere, anytime!

1. Load eMails  2.  Enter invitation message 3.  Auto-broadcast (requires email program)

Each surveys gets its own unique URL.  Add a link to your homepage/website...

Surveys can be posted in WAP format for wireless device data entry or VoiceXML format

Visualize Results (VoiceXML capable)

Review colorful bar and pie charts in real-time

Filter reports on any question answer criteria

Tabular report output options

Export to Microsoft Excel

Data is in XML format for easy exchange.  VoiceXML lets you enter data or browse data using voice commands (requires add'l hardware and software)

Make action plans

Webmine integrates with our award-winning QFD Designer.  After you gather the inputs to QFD (e.g. prioritized Voice of Customer needs), send them directly into QFD Designer.  There, you can draft your targeted action plans or build new products and services to  WOW the market in win the lion's share!
TESTIMONIALS

Read about who is benefiting and how they are getting their results.

"WebMine's support of the QFD process is fantastic.  I've never before seen such a comprehensive set of tools that includes Qualitative Surveying, KANO Analysis and AHP working together to speedup and simplify QFD"

Mr. John Ochs, Consultant.  Former Director, Xerox Staff.

"WebMine is extremely versatile.  We're able to use it to perform ISO 9000 Assessmnents"

Bill Dobranski, Quality Associates Interational

"The future of product development necessitates the use of an automated tool to gather customer requirements across the web.  WebMine is that tool"

Dr. Charles Lager, President, B&L Innovation, Sweden

CASE STUDIES

Read about how WebMine is being used in industry.

After a thorough analysis of competing tools, Motorola and TRW Automotive chose WebMine for Unlimited-use Enterprise-Wide for their Design for Six Sigma (DFSS) and DMAIC Six Sigma programs.

The City of Detroit employed WebMine in Mayor Kwame Kilpatrick's Kids Cops Clean program.  WebMine was used to prioritize city program requirements, taking into account the needs of various stakenholders in the community, inlcuding parents, city administrators, children, teachers etc.  After viewing results, one team member remarked "this is the first time in over 8 months I've felt such a catharsis based upon the greater understanding of project goals introduced by this process."

The U.S. State Department employed WebMine as a requirements ranking tool in their critical agency-wide messaging system redesign project.  After using the tool in team meetings, one attendee remarked "this was great!  This technique insures that we achieve consensus and remove obstacles that occur due to personality conflicts and where people advance the interests of their own special pet projects.  It insures an objective approach to decision making."