QFD methods are the secret weapon your competitors don't want you to learn about! "This stuff owns CRM!"

One Black and Decker exec told us that QFD was a primary cause behind their success in small motors. 

The American Society for Quality (ASQ) designates QFD as a necessity for DFSS (Design for Six Sigma).

Our software tools help thousands worldwide boost profits and business success through stellar planning. You won't believe how many uses you will find.  TKO, our new FMEA software & training streamlines FMEAs.

Insure customer focus in your DFSS and DMAIC Six Sigma projects to double the payoff of defect reductions. Optimize resources by fixing defects with direct customer impact! Find your Critical to Quality (CTQ) success factors using web-based Interact tools. Then, import directly into QFD Designer's powerful graphic business model where your can build your prioritized action plan. 

To be successful in today's marketplace, it is vital to know what the customer is thinking and what their true root needs are. However, this information usually comes in a form that you should not use directly. It might even appear as though what the customer is telling us is not of great value. The problem is not one of value of the voice of the customer, but in the proper interpretation of that information. QFD gives the tools to restructure the information into a valuable form. For example, knowing the root needs of the customer you can design new breakthrough solutions to meet those needs. QFD gives you the tools and methods necessary to listen to the customer words and restructure that information into root customer needs. These root customer needs can then be understood by the entire development team using IDEACore's Catalyst System which combines WEBMine, QFD Designer and TRIZContrasolve.