Get the Voice of the Customer with WEBMine
In order to design better products and services, you'll need to assemble the needs and desires of your target market customers. Some firms attempt this using traditional market research approaches which can be expensive and time consuming. WEBMine lets you leverage the power of the web to reach out to your customers and assemble their needs and goals.
It is So Easy to Use, No CODING . . . No hassles.
Become more interactive with your customers and employees. WEBMine makes it happen. The power of the web is here to stay, why not use it to "mine" for the "pearls of wisdom" which can be gathered from the members of your market.
Need to develop a better product or service?
Use WEBMine to survey the marketplace to understand their needs better. Then, send the list of needs to QFD Designer and you've achieved unrivaled customer feedback. If you wish, you can even export the data to a spreadsheet like Microsoft Excel or any other software that accepts data in the comma separated variable (CSV) format.
We do the hosting; no need for additional hardware or software!You can use WEBMine for all kinds of assessments including; ISO9000, Sarbanes-Oxley, Leadership, Lean Manufacturing, Customer Feedback etc. You can even great Voice surveys using VoiceXML and it works great if you're building a kiosk.
Build It - Get Survey's Online in Minutes!
You define the look and feel: add logos, graphics, weblinks (URLs), color scheme etc.
Enter questions in batch format or individually, even format using HTML
Amazing! Branching of questions (skip patterns) done with simple Drag & Drop
Select any Answer Type (e.g. Multiple Choice, Text, Numeric, Grid/matrix, Rank etc.)
Test with a click
Publish It - Send it to anybody, anywhere, anytime!
1. Load eMails 2. Enter invitation message 3. Auto-broadcast (requires email program)
Each surveys gets its own unique URL. Add a link to your homepage/website...
Surveys can be posted in WAP format for wireless device data entry or VoiceXML format
Visualize Results (VoiceXML capable)
Review colorful bar and pie charts in real-time
Filter reports on any question answer criteria
Tabular report output options
Export to Microsoft Excel
Data is in XML format for easy exchange. VoiceXML lets you enter data or browse data using voice commands (requires add'l hardware and software)
Make action plans
Webmine integrates with our award-winning QFD Designer. After you gather the inputs to QFD (e.g. prioritized Voice of Customer needs), send them directly into QFD Designer. There, you can draft your targetedaction plans or build new products and services to WOW the market in win the lion's share!